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ProtoCoach helps to scale your IT team, making them more efficient and effective. ProtoCoach provides a variety of solutions designed to meet the specific challenges of your IT department including access control, compliance, data or system recovery, disaster recovery, help desk applications, incident handling, outsourcing, records and document management, service requests, system administration and more.

• ProtoCoach helps you to quickly get new hires and junior staff up to speed and more effectively manage offshore, outsourced and contingent staff. 
• By providing readily accessible IT procedures, ProtoCoach can help ensure quality and consistent work regardless of time or location.
• By documenting your customers’ service requirements and tracking their use, ProtoCoach can improve service quality for multiple internal clients.
• ProtoCoach can help you to successfully handle potentially high risk incidents with critical procedures for disaster recovery, data restore and more.
• You can use ProtoCoach to help end users with common IT service requests like archiving email and printer connections, allowing staff to concentrate on more important tasks.
• ProtoCoach can help you to organize all your policies and procedures in one central online location with search, access and document control capabilities.
• Meet compliance needs with less administrative burden and decreased costs. ProtoCoach can be easily integrated with other software applications so that you can easily move between systems and view them at the same time.